Are You Being Understood? Really?

Whether we're writing copy for a sales letter or answering support messages, Internet marketers need to be understood. Without direct human intereraction, it's very easy to write in such a way that confuses, distracts, misleads, or downright offends.

I've posted a new article by Dr. Loren Ekroth on the subject of e-mail conversation problems. Besides helping me vent about the support messages I get, it prompts me to remember how to write when I'm conversing by e-mail.